az444 Privacy Policy

az444 ("we", "us", or "platform") is a trusted online casino and betting service provider in Bangladesh. When you create an account, play games, or use services on our website az444.cam, you are required to provide certain personal information. This privacy policy will inform you how we collect that information, for what purposes we use it, with whom we share it, and how we keep it secure.

Please read this policy carefully before using our services. By using the services, you will be considered to have agreed to the terms of this policy. This policy should be read alongside our Terms and Conditions.

We may collect information from various sources. The main types of information are listed below:

Personal Identity Information

The information you provide when registering an account includes:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Bank account or mobile banking details (bKash, Nagad, Rocket, Upay)

Technical and Activity Information

When you use our platform, the following information may be collected automatically:

• IP address and device information
• Browser type and operating system
• Activity logs on the platform (login times, game history)
• Cookies and similar tracking technologies
• Records of deposit and withdrawal transactions

Communication Information

When you contact our customer service team via live chat or email, a record of that conversation is kept with us and is used to improve service quality.

We use your information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To process gameplay, deposits, and withdrawals.
• Identity Verification (KYC): To complete the verification required to prevent money laundering and fraudulent activity.
• Age Confirmation: To ensure that only users aged 21 or above can access the services.
• Customer Support: To respond properly to your complaints, questions, and requests.
• Security: To detect and prevent unauthorized access and fraudulent activity.
• Service Improvement: For analytical work to improve user experience and platform quality.
• Legal Compliance: To comply with applicable laws and regulations.

We will never use your information outside the purposes stated above. Your consent will be obtained before your information is used for marketing or promotional activities.

az444 takes the security of your personal information very seriously. We apply the highest industry-standard technical and organizational security measures:

• SSL Encryption: All data transmitted on our website is encrypted using SSL (Secure Socket Layer) technology.
• Data Encryption: Stored sensitive information is protected using advanced encryption methods.
• Access Control: Only authorized personnel have access to your information.
• Security Audits: Our system security is reviewed on a regular basis.
• Firewall Protection: Advanced firewall systems are in place to protect against external attacks and unauthorized access.

az444 does not sell your personal information to third parties. However, we may share information in certain circumstances:

Service Providers

To operate our services, we work with trusted third-party service providers, such as payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and identity verification agencies. These organizations use information only for specific tasks and operate under strict confidentiality agreements.

Legal Authorities

Under legal obligations, such as court orders, requests from regulatory authorities, or investigative requirements, we may be required to transfer relevant information to the relevant authorities.

Business Transfers

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. You will be notified in advance in such cases.

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser that help us improve our services.

Types of Cookies

• Essential Cookies: These are required to ensure the core functionality of the platform. They cannot be disabled.
• Functional Cookies: These help remember your preferences and settings.
• Analytical Cookies: These are used to analyze website usage and improve services.

You can control or disable most cookies through your browser settings. However, disabling certain cookies may cause some parts of our service to not work properly.

As a user of az444, you have the following rights over your personal information:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances (unless legal obligations apply).
• Restriction of Processing: The right to object to the processing of your information for specific purposes.
• Data Portability: The right to receive your information in a structured and readable format.
• Withdrawal of Consent: The right to withdraw consent at any time for marketing communications.

To exercise these rights, contact us via live chat or send an email to [email protected]. We will review your request as promptly as possible.

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or for as long as legal obligations require.

• Active Account Data: For the entire duration that the account remains active.
• Transaction Records: For the period specified under applicable financial regulations.
• Communication Records: For as long as necessary for customer service improvement and legal protection.
• Closed Account Data: Retained for the period specified under applicable law.

Once the retention period ends, we securely delete or anonymize your information.

az444 services are intended only for those aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21. Our identity verification process ensures that only individuals of eligible age can create an account and access the services.

If we have credible information that a user is below the required age, we will immediately close their account and delete the collected information.

az444 may review and update this privacy policy from time to time. For any significant changes, we will notify you at your registered email address or display a notice on the platform.

Continued use of the platform after an update will be considered acceptance of the revised policy. We therefore recommend visiting this page regularly.

The date of the most recent update to this policy is stated at the top of the page.

If you have any questions, concerns, or data rights requests regarding this privacy policy, please contact us:

• 24/7 Live Chat Support (in Bengali)
• [email protected]

For more information, visit our FAQ page or read the support information on our Responsible Gaming page.

This privacy policy is an important part of your relationship with az444. We are always careful and responsible with your personal information. This policy complements our Terms and Conditions and both apply together.